*update 2* Our first step into the cloud is complete!
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News by Thomas|TSR added Oct 11, 2011, read 2733 times
*update 2* All Sims 3 downloads are now in the cloud and you will notice MUCH faster loading times for those pages as well. Sims 2 is underway and will be launched soon. Enjoy!
*update* Due to an unforseen bug we need to postpone this rollout a few days - downloads will resume as they were until then. We will update you when we have solved the problems.
In an effort to make TSR better we have made some pretty significant changes under the hood. We are hard at work on the next version of TSR and part of that involves moving our entire site infrastructure, database and file serving into the cloud. We decided that the downloads should be moved into the cloud also for v7 and starting today you will notice much faster download speeds and loading times on the download pages.
In the process we had to get rid of some download options:
- We have removed the .tsr download option for sets as it was no longer fully working.
- The option to download single item sims3pack as Zip files has been removed.
All sims3pack files are transfered in compressed form so there is no gain in keeping them in Zip archives. Sets are still downloaded as Zip archives however.
If you have any problems with our new cloud-based downloading, don't hesitate to contact our support desk.
We hope you enjoy our changes and there are lots more to come!
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37 Comment(s) posted so far
On Oct 11, 2011 Denise Designs wrote:
It wont let me download....says I have to be a subscriber...I am : (
On Oct 11, 2011 johan wrote:
Try logging out and then log in again and see if that helps.
On Oct 11, 2011 minicart wrote:
I have placed three items in the basket but each time I try to download, I get logged out. I've popped over to the V8 version (as advised on the page) but there are no items in my basket. Logging in again doesn't make any difference - each time I try to download what is in the basket, I get logged out.
On Oct 11, 2011 bunnie_spice wrote:
I'm having the same problem. When I click the download button, it does nothing. When I add stuff to my basket, I get logged out. I've tried logging out and logging back in, and that doesn't help.
On Oct 11, 2011 AnoeskaB wrote:
When nothing happens after clicking the download button, try a deep refresh of the page. That should help
On Oct 11, 2011 johan wrote:
Download basket downloads have not changed yet, so those problems are not related to the cloud move... unless we managed to introduce some bug. I will investigate it further.
On Oct 11, 2011 bunnie_spice wrote:
I cleared the cache and deleted cookies and all of that, and that worked! Thanks!
On Oct 11, 2011 minicart wrote:
I don't use the download basket normally but as you say, the download links have been removed from sets and single items so the only option I (we) have is to add the item(s) to the basket. This is probably a seperate issue but it's the only way to download something at the moment, albeit it doesn't work for me. I'm on Windows 7 and using Firefox if that makes a difference.
On Oct 11, 2011 thekidd wrote:
ok.... why did you get rid of the sims 2 pack cleaner??????????????.... and now have to use zip file... I use the sims 2 pack cleaner.. always.. its easier for me due to arthritis... I do not understand why you got rid of this... I am a subscriber....
On Oct 11, 2011 melquack wrote:
It's working for IE 9, but not Safari which is what I have always used in the past.
On Oct 11, 2011 Denise Designs wrote:
Just logged back in after a while and it is working fine...thank you!
On Oct 11, 2011 *Bunny* wrote:
Can't access submissions area today. Keeps asking me to login then giving an error message.
On Oct 11, 2011 minicart wrote:
Just tried again on IE and Safari but having the same problem this end...
On Oct 11, 2011 AnoeskaB wrote:
The problem with being logged out when using the basket or trying to access sims 2 submission is being worked on now
On Oct 11, 2011 minicart wrote:
Cool, thanks AnoeskaB
On Oct 11, 2011 Soucii wrote:
I can download the files from this site, but when i open the downloads to install them nothing happens! some times before the change i had this problem too. then i put them in the download file and installed it this way. now this doesn´t work, too. can someone help me?
On Oct 11, 2011 AnoeskaB wrote:
The probem with being logged out should be gone now. If it's still showing up, log out and in again. For now the old download are being brought back in place for now. They should show up again after the cached pages are updated. Soucii, do you use an old firefox browser to download sims 3 files? If so, please update your browser.
On Oct 11, 2011 kazzyc wrote:
It's just not working for me at all. I can't download anything and it won't even download anything you put in the download basket
On Oct 11, 2011 minicart wrote:
Problem solved for me - I can download from the basket now - thank you!
On Oct 11, 2011 AnoeskaB wrote:
kazzyc, try to log out and in again, and also do a deep refresh on your browser
On Oct 11, 2011 *Bunny* wrote:
Submissions working fine now - thanks
On Oct 11, 2011 evi wrote:
On Oct 12, 2011 AnoeskaB wrote:
The downloadnumbers for october 11th can show up incorrectly, due to some problems during the switch to different download options. For october 12th they should be normal again
On Oct 12, 2011 thekidd wrote:
sims 2 pack cleaner working ok now... thanks .. saved my wrists and tennis elbow.. hope it continues to work.. !!. just wanted to say thank you..
On Oct 12, 2011 matomibotaki wrote:
On Oct 12, 2011 murfeel wrote:
I hope your Downloads Basket gets its fix--downloading files using it never worked for me, but I thought it was just me and my stupid IE9 connection, the same way I can't ever leave comments anywhere on TSR without first pressing F12 and using the IE8 compatibility option.
uh: Stoopid Javascript 
*grumble grumble* But I am sad to hear that the ZIP download option will be taken away--sometimes we download a single object, and the download will work, but when put into the Launcher it appears as a brown box and the installation Fails. The only way to get some to work is to download them as ZIP files and extract the sim3pack from there. Hopefully whatever it is that sometimes 'breaks' the sims3packs will be fixed, cuz the ZIP was a real godsend. 
You will be missed! 
On Oct 13, 2011 JoLovesSims3 wrote:
So we can only download now via the launcher? It takes too long that way, I like the zip files which I can put in downloads myself then run the launcher and install them altogether, what a pain
On Oct 13, 2011 daisylee wrote:
I can't download subscriber items and am a subscriber. Closed site and logged in again, and cannot. Did deep refresh, and still cannot download them! Not happy.
On Oct 13, 2011 daisylee wrote:
Forgot to note that when downloading yesterday the site was slow as molasses. Things have gotten slower, not faster, so far. Hope this changes soon.
On Oct 13, 2011 AnoeskaB wrote:
JoLovesSims3, nothing will change about that. You can place your downloaded sims3packs in the downloads folder the same ways as you placed the sims3packs from the zip in your downloads folder
On Oct 14, 2011 cadiva wrote:
As I said on the other news piece, it's not working for Google Chrome's browser, clicking the green arrow doesn't do anything - and yes I've F5-ed, relogged and cleared cache. I've also tried testing it on two different days. The page thinks you have downloaded as it opens up the option to thank the artist or comment on their creation, but it doesn't actually open up a download dialogue box. The basket, however, works without any problems in Chrome.
On Oct 15, 2011 mrscrockett01 wrote:
I am finding that I can upload my submissions but the pics aren't coming up at all on any of my submissions except for those that have already been published. Don't know if this is related to the upgrade or not but it was working fine yesterday.
On Oct 23, 2011 oldmember_mithraknl wrote:
Im not happy that the downloading as .zip file has been removed. For me this was the only reliable way of downloading from this website. The other option gave me a lot of corrupted files that didnt show right in the launcher. I have no clue how to solve this, also this happens only with the sim3pack download option on this website (not the option that gives the .zip file).
On Oct 23, 2011 gimpybanker26 wrote:
So I always downloaded as .zip, Can I not download for free anymore because they got rid of that option?
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