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News by Thomas|TSR added Jul 01, 2012, read 7521 times
Due to the power outages in The United States Area, TSR's cloud server was down on June 30. When the server came back live, it turned out the database was damaged and needed to be replaced by a back-up from early in the morning of June 29.Unfortunately this has caused many problems on the site.
Subscribers that started a subscription or have done a payment on June 29 are not working right away and need to be activated manually. New subscriptions will be activated as soon as possible. Subscribers have already received 2 extra days on their running subscriptions. For subscriptions that were running out this weekend, TSR has added a whole week, so they will be able to use their last download days also at the next weekend.
Update: Most subscriptions have been activated now. If you started a subscription or had a renewal on 29/30 june and it's not been activated yet, please contact support about this, and include the transaction ID that you can find on your Paypal receipt and the email address you have used for your paypal transaction.
Creations, stories and screenshots uploaded on June 29th are lost. If you have submitted something on TSR on that day, please check if anything you uploaded is still there. If not you will have to re-submit your creation. All download counts for Friday are unfortunately lost. Comments posted on creations and in guestbooks on June 29th are also gone.
Update: Due to the changing of the database, we have not received any support issues that were send in by email the past days (untill July 3rd, 11 pm Western European time). Please send in a new support issue if you have sent in an issue by mail and it still needs to be resolved.
If you have created a new account on June 29th, your account will be gone and you will have to sign up again for a new account if you want to log in on TSR.
If you have downloaded CC on June 29th, you will not see those downloads in your download history.
We are sorry for any inconvenience this has caused and thank you for your patience.