Page 2 problem solved
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Blogpost added Jan 20, 2009, read 1915 times
Some users have reported that whenever they try to go to page 2 of something, downloads for example, all they get is a blank page. This has been a major headache because we could not see any obvious reason for it.
With the help of users in support who have very been patient and have replied to a lot of questions we have finally been able to nail it down :)
It turned out that the problem is caused by Kapersky Internet Security, more specifically it is the Protection->Content Filtering->Ad Blocker setting that causes this when enabled.
A workaround is to add thesimsresource.com to the white list (click the settings button for Banner Ad Blocker, there is a white list tab).
We have reported this to Kapersky so hopefully this will not be necessary in the future.
Edit:
It has been reported that Defender Pro Internet Security does the same thing, if you have it and have problems please try to whitelist.
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13 Comment(s) posted so far
On Jan 20, 2009 mu13 wrote:
Thanks very much for help!!!!
On Jan 20, 2009 Jenova wrote:
Aaaah I never considered it could be Kaspersky, it's never caused me any problems before. First time for everything though! Thank you for finding a solution
On Jan 20, 2009 cadiva wrote:
Thanks for this, I never even considered it was Kaspersky causing me the problem and have adjusted settings accordingly.
On Jan 20, 2009 Fikcija wrote:
Well I don't have none of those two, but I'm having the very same problem.
And another thing - I've posted already somewhere - I can't open "My stories" or "Edit my stories", I just get an empty white page.
On Jan 21, 2009 johan wrote:
Fikcija: Do you have any other security software installed? Or perhaps an ad blocker extension in your browser?If so try to turn it off and see if it helps.
Another thing to try is to remove the /cnt/somenumber from the end of the url in the location bar of your browser when you get a white page, does that make the page load?
On Jan 21, 2009 katronic6127 wrote:
Thank you so much for the help....I had no idea Kaspersky could make that happen.
On Jan 22, 2009 Fikcija wrote:
No, I don't have any security software installed. And removing the cnt didn't help, but thanks for trying.
On Jan 22, 2009 smp6185 wrote:
i'm having the same issue as Fikcija. I have Mcafee for security.
On Jan 23, 2009 doctoresswho wrote:
Thank you very much. I would have never thought that my internet security was doing this.
On Jan 24, 2009 zyaina wrote:
i tried tht..but its still not working gor..its not opening ne pages..!!!...halp..!!!
On Jan 24, 2009 AllieC wrote:
Still not working. What do I have to do? I haven'y been on this for a little while, I kinda prefer the old site better.
On Jan 25, 2009 AndieMBuni966 wrote:
I've also added TSR to my trusted sites and white lists within Kaspersky and still cannot access the second page of any of the download categories. I even tried to skip ahead to other pages, thinking maybe it was just page two, but that didn't work either. I hope the TSR fixes this issue soon or I think I may just download elsewhere for a while.
On Jan 27, 2009 blondemom63601 wrote:
Great! I have Defender, and was going crazy trying to figure out why my 2nd page wouldn't work...lol. I had this site as a trusted one, but apparently when v7 went into effect, it changed urls or my computer just went mad. It is added and everything is working the way it should! Thanks!