Difficulty accessing TSR

BlogpostAuthor: amjonesPublished: Aug 14, 2010Views: 505

Has anyone else noticed that once you pay your subscription fees it gets harder to access TSR? All of a sudden there is no way to contact them or file a comlaint. Even though I have paid my subscriptions I have no access to help. You would think that a website as big as this would provide a user-friendly way for PAYING customers to find resolution to problems. I won't be renewing - but I can't even tell them that! The application freezes my computer and I have 2 g of RAM.

∙ Aug 16, 2010

I have only ever post 2/3 reports to TSR over the years since being a fully paid subscriber, however, as mentioned in the forum, i think the report tickets are not reaching there destination and hence i never got a response.
I cannot remember now what the issues were as it was ages ago when i submitted them. Its a shame that there isn't a Forum Thread that the "people" who are responsibile for the issues that arise could use that and check it everyday and help accordingly. Hope that made sense.

PenelopeT ∙ Aug 15, 2010

Hi there, in case you don't know, if you click the 'Helpcenter' tab at the top of the page, then click 'Support', that will get you to to screen to fill out and submit an issue form. It does sometimes take them awhile to get back to you, depending on the problem. There should be a list of issues to choose from. Obviously, choose the one that fits your situation, and then fill out the form. Hope this helps and good luck! $\;\)$

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Difficulty accessing TSR