TSR Site FAQ


VIP membership

VIP membership paid but having problems

If you just have paid for a VIP membership, but still have to go to a different page and wait for your download to start, there are a few possible explanations.

  • Make sure to check your account settings under the account menu to see if the system has identified that you have active VIP membership days.

    At the Account Summery it should show how many VIP membership days you still have.
  • If you have no VIP membership days, your subscription has not gone through yet. It may take a little while.
  • If it says you have VIP membership days and you still can't download directly, then it might be necessary to log out and then log back in to the site.
  • Do you have this problem on all pages, or is it just on a few? If it's only on a few, then it's probably because you had browsed those pages before buying the subscription, and they are thereby cached in your browser. Clearing your browser cache should solve this problem.

If this is still not working please contact TSR support, by mailing a message to support@thesimsresource.com.

How to cancel a VIP membership

The Sims Resource does not refund already started payment periods.

All Vip membership subscriptions will auto-renew monthly, 6-monthly or yearly, depending on which period you've chosen. You can at all times cancel the auto-renewal on this page: http://www.thesimsresource.com/mytsr/account/subscriptions. Your VIP membership will stay valid for all the days you've already paid for. So the cancelled status on this page is purely indicating that it will no longer auto-renew.

 

REGISTER

I have not received a verification from TSR after I registered for an account.

Although the verification e-mail is sent out from the TSR servers instantly, it might still take some time before it lands in your inbox. Normally you should get it within a few minutes though.

You might also want to check you spam folder, it might have ended up there.

If you still haven't received the verification e-mail after several hours, please contact TSR Support by sending a mail to support@thesimsresource.com.

Is TSR Safe to use?

TSR checks all the uploaded files for viruses, and yes... you can be safe that you won't get viruses from downloading from TSR.

When it comes to ads, those are run from an ad network, and they are assuring us that they do everything they can to make sure the ads they provide us don't include malware/spyware.

No matter of all TSR's efforts in keeping TSR safe, browsing the Internet does always involve the risk of having your computer infected. So we strongly recommend you having an up-to-date security package installed.

TSR uses VeriSign for all Registration and Subscriptions transactions to insure your personal information is safe.

LOGIN

Password Help

There is no way to get your password back as we do not store it in plain text. If you have lost your password you can Reset your lost TSR password and have it emailed to the address that is registered for your account.

Please note that you need to have a working email address registered for this process to work, if you don't receive the email with instructions for resetting the password you should contact support (support@thesimsresource.com).

Passwords are case-sensitive, and you login using your e-mail address (not username) together with the password.

If you have forgotten your password, your can reset it here: Reset your lost TSR password

Cookies

TheSimsResource.com use cookies and requires that your browser has cookies enabled. If you try to log in and the page just reloads with the login fields still there, then it is most likely due to a problem with cookies.
Read the for a detailed overview of this.

Another common problem is that you may have activated caps lock by mistake, the login is case sensitive.

The login system on TSR relies on cookies to work. However, it might happen sometime that the cookies needed for you to be identified as logged in when browsing the site works, while something is missing when you try to actually download anything. We have seen that this can happen if your browsers has a lot of tracking cookies coming from the ads. Many anti-spyware programs can find and remove them all, but the best ones can.

TSR recommend SUPERAntiSpyware, which is among the best anti-spyware solutions on the market. And it is available in a free version.

Facebook login

You can sign in to TSR using facebook as an option to log in using a TSR email and password. This works for both existing accounts and for new members that don't already have a TSR account. The first time you sign in using facebook you will see a page that asks you if you want to link to an existing account or if you would like to create a new account.

If you create a new account then this new account will be used for any future facebook logins, and this will be the only way to log in since the regular TSR email and password method wont work for that account. 

ACCOUNT

Changing your Password

You can change your password here.

Changing your User Name

We discourage username changes as they can confuse other users that might have you bookmarked or have posted in your guestbook etc.
If you really want to change your username you can send your preferred usernames to us, we need at least 2 usernames to choose from in case one of them is taken. Submit your request by sending a mail to support@thesimsresource.com. If the name change is reasonable it may be considered.

Removing your TSR Account completely

You cannot remove your TSR account yourself. You must contact TSR support (support@thesimsresource.com) and we will remove it for you. If you have submitted things to TSR and wish those to be removed as well, you must contact Submission Support by sending a message throught the submission message system. Removal of uploads is determined on a case by case basis. Please refer to the TSR Terms and Conditions of uploading creations.

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VIP Membership

For as little as $4.00 per month you can become a VIP member. This lets you use our service free of all ads and unlocks access to our popular Download Basket and Quick Download features.

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