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HelpAuthor: Cyclonesue|TSRPublished: Jan 27, 2021Views: 26367

GENERAL
VIP subscriptions	There is occasionally a short delay between payment and VIP activation (especially around midnight CET). This is normal and your VIP should be active shortly (often within minutes). Some local payments such as Sofort and Giropay might take a little longer.

SERVICE
Website	No problems reported.
Account services	No problems reported. Email problems? Please see our Email Help page.
Apps	New version of CC Manager (1.10) released. Known issues: some Sims 3 content will not work properly (lot and Sims) and Sims 3 clothing installing colour options as separate items. Occasionally, content is duplicating.
Basket	Need to keep items to 250 or less when using with the TSR CC Manager.
Download servers	No problems reported.
Forum services	No problems reported.
Submissions service	No problems reported.
Subscription services	No problems reported. Please see our Payment Help page if your payment won't go through
Support	Normal service - expect a reply within 24 to 48 hours.

Problems?

If you have an issue to report that hasn't been listed above, please contact customer support.

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