TSR improves quality control

We've recently been polling groups of downloaders both at TSR and in the community on how TSR can improve. Some of the areas you've raised have included better customer service and quality control over content and so we've made a start by establishing a full Admin Support staff to manage uploaded creations and handle support tickets in the submissions area.  We aim to answer all your queries within 24 hours at the latest and also have a swift turnaround of uploads for next-day release.
The new staff team consists of veteran artists and downloaders alike. Please welcome Cyclonesue, Riccinumbers, AnoeskaB, Angela, Fredbrenny and Murano as new members of TSR staff. The team will play a new dual role by making spot checks on uploads to ensure content is being made and uploaded correctly. Where they find problems, they'll work with creators to address the problems and remove anything made incorrectly. As a result we will also act much more efficiently on reports of any faulty or stolen content so make sure to report inapprioriate content when you find it! Overall this new setup is a great win/win situation for both creators and downloaders!
To further improve on the quality and mix of uploads we offer we will be implementing the same rules for Sims 3 that already exist for Sims 2: we'll no longer be accepting ordinary Sims - only celebrity Sims or special characters. We will also be rejecting Sims 3 Sims and other content made purely with the Create-A-Sim or Create-A-Style in-game tools. We'll continue to maintain a family-friendly PG13 site and will not allow any content that causes any legal issues such as exclusive brand names and clones of EA store content.
This is only the beginning of a massive overhaul of TSR as a whole. A brand new site and many more improvements are already in the works and will be revealed later!

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#64daisyleeJul 25, 2011

This site needs to make up its mind as to what kind of site it is. In the objects and lots people can submit and have things that are just plain bad and/or do horrible presentations/photos and clearly everything is accepted as long as PG. Mods have even said that TSR accepts everything .... and it shows.
Now you are going to pick artists in a clique fashion as to who you will and will not allow to submit sims. One of the selling points of this site over the years is that anyone can contribute items. When you now start the only people we choose can submit certain items, it leaves a bad taste for everyone.
Also, we know from experience that the more you pull artists to do non creation tasks, the less they create for the site, and people notice it.
Is this a site for the whole community of artists, or more and more just for ones that you pick to contribute to it?

#65AndyOSWJul 25, 2011

I think, it's a stupid idea with the restriction to upload only "special" sims like celebs. Nobody want a neighbourhood only filled with toon characters, Lady Gaga and agent Scully, maybe a Beverly-Hills-like one.
For a long time I was a huge fan of this site. This weekend I'll want to upload my 100th sim. But it was rejected because it wasn't Mr. Spock, only a normal guy.
Many celebs or characters from games, movies and toons - that I don't mean by quality.
Wish you good luck in the future.

#66ath3lasVIPJul 25, 2011

The fact of the matter is this site is run on the majority opinion, so if some of you are getting concerned, you just got to stop think and explain how you feel, the guys will listen to what the majority wants and it will all sort itself out so just be patient. 
I also don't like sim celebrities but neither do I like a CAS sims that are uploaded just for the sake of uploading for points. I for one look forward to a little more 'security' in my uploads, I hate getting things that screw up my game play or categorized incorrectly and honestly there are names of creators I don't know and don't automatically trust, so having someone to say there content is good will be a relief.
So this panel is good move I know from experience of downloading and playing with Sue, Ricci, Annoeska, and Munro's content (sorry don't know you Fred) that they really know what they are doing and have our best interests at heart because without the fans there is no site.
By the way congrats for all of you, I look forward to seeing how things progress.\:rah\:

#67dpdoyleJul 27, 2011

Even though I agree with quality control and such but I have a few questions about approving and declining suitable content.
I tried to upload an altered dress from the Outdoor stuff pack.  I used TSRW for it and it certainly wasn't a store clone.  All I did was to remove the bikini part of the dress. Now, it was rejected as it was deemed 'unsuitable' for a PG13 site.  I thought this was insane as I have seen numerous things on this site that are hardly PG13.  Things like latex stockings and very mini skirts where you can see everything.  In fact, there have been things released by EA that I think aren't suitable for younger players.  Namely the clothing that came with Late Night.
 I also tried to upload some pictures and I was asked to upload them as a set.  A single file with a single picture can't be uploaded as a set.  I went through the process a few times with one picture before it was accepted.  My others weren't however.  The things with this is a lot of creators make a single frame but have many picture options rather than one picture and many frame colour options. The frames are recolourable anyway and this makes multiple pictures and large file sizes. If you pay for a certain amount of bandwidth people may not want to download many items and would just rather have one.  I, like many, like to have one frame with many picture choices as long as they're the same theme ie flowers, animals etc. 
I would also like to say that when I did try to upload a set, it wouldn't work!!! The filestorage tab said there was a file in there but there wasn't.
I do like to see how things progress now and I hope that the staff can determine what is PG13 and what isn't.
That's my rant anyway. :P

#68xxxprettybabygurlxxxAug 9, 2011

i am also one that hate sim celebs i take the time to make my items good like i have 2 pending sims atm and neither of them are celebs and they probably will be declined because there not "special" but you know what they took me around 10 hours each to tweek the sliders and get the perfect hair color/makeup/clothes my houses on the other hand take me weeks i dont upload much because i dont play as much as i would like to but i do download alot off here and i would really hope that you guys wouldnt only choose certian artists to create sims i have seen alot of beatiful sims that were "normal" but any ways i do think it would be a bad idea to only accept celeb/special sims =( on my part\:rolleyes:

#69xxxprettybabygurlxxxAug 9, 2011

to add i have uploaded pics of my sims on my page look if you would guys and let me know what you think please =) thanks

#70lientebollemeisAug 26, 2011

It sounds like Tsr becomes more critical about creations like MTS always has been. And I just had such a high opinion of Tsr because they're not like MTS for that matter. But now they start like that too \:\(

#71marionemily5Oct 27, 2011

Oh this is going to be great! what great news!

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